This is due to remotely located health facilities, non-customised health content, and poor or nonfunctional post-facility follow-up.

The Medical Concierge Group (TMCG) did a study to evaluate the feasibility and acceptability of a telehealth engagement platform primarily targeting men. This study was published in JMIR Publications on 28.6.2022 in Vol 6, No 6 (2022): June

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Funding Agency: United Nations Development Program (UNDP)
Partners: Private Sector Foundation – Uganda (PSFU)
Project Duration: January – June 2020

Background

The Spotlight Initiative is a global initiative of the United Nations whose aim is to eliminate all forms of violence against women and girls.

In Uganda, the United Nations Development Program (UNDP) partnered with the Private Sector Foundation (PSFU) to institutionalize gender norms and address workplace gender-based violence in the private sector enterprises which had largely been left out in previous interventions.

Through the Spotlight Initiative, Rocket Health private telemedicine and digital health enterprise were selected to take part in this program.

We implemented digital innovations within the workplace setting for staff and other audiences to access quality health services including sexual and reproductive health, telecounseling, and credible health information.

Innovation

Our solution leveraged digital channels for health information dissemination on gender-based violence (GBV) awareness creation.

Content on various GBV topics like identification, reporting, care of survivors, etc was developed and disseminated via mobile phone messages.

Users accessed it by sending the keyword ‘GBV’ to 8080 prepaid shortcodes. In addition, the self-service e-Shop (www.rockethealth.shop) was stocked with sexual and reproductive health products to ensure confidential and private access.

Activities implemented under the project:

Social media awareness campaigns

We leveraged social media platforms (Facebook and Twitter) as communication channels to engage target audiences in GBV conversations.

This involved designing graphics materials on GBV and posting them to create conversations and responses were always offered in real-time.

In addition, social media platforms were utilised for awareness campaigns in the form of Twitter sessions where experts on GBV were hosted for an online conversation.

Mobile health information dissemination

Mobile messages on GBV themes including; awareness, prevention, care, and support were disseminated through the project’s SMS shortcode 8080.

Beneficiaries including Rocket Health staff and wider audiences accessed it by sending the keyword ‘GBV’ to 8080.

Over the 6 months period, 1,936 beneficiaries subscribed to the GBV mobile health content. 

The majority of the beneficiaries were males (78%) with 36.36% of the beneficiaries inquiring about what GBV meant and the different forms.

20.20% of the inquiries were on where one could report cases of GBV, 16.16% were on understanding what GBV at the workplace encompasses while 2.02% were on the causes of GBV.

25.25% of the inquiries were on other topics that ranged from the beneficiaries appreciating the information disseminated through the messages received on GBV to asking about how PEP is used and its effectiveness in protecting one from getting HIV. 

 Staff training 

Following the formulation of the company’s sexual harassment policy, Rocket Health staff received training on workplace sexual harassment from Frauen a non-governmental organization that supports sexual harassment survivors. 

Lessons

1. 1. 1. 1. The high number (1,936) of beneficiaries that subscribed to the mobile health content on GBV is an indicator of the feasibility and appropriateness of mobile technologies as an ideal channel for GBV communication and awareness creation in a working population.
         2. There is a need to have GBV training workshops to equip individuals with knowledge on gender-based violence and tools on how to combat it. This was evident from the large number (55.9%) of inquiries being related to awareness and knowledge acquisition.
         3. Few workplaces have had training on gender-based violence as noted by the 15% response to inquiries on this during week 2. This means that there is a need to take GBV training to workplaces in order to address this vice. Also, the project’s ability to conduct workplace sessions on gender and sexual harassment was limited due to the COVID 19 outbreak. 
         4. Mobile health platforms have shown their versatility in meeting users’ needs as noted by the diversity in inquiries i.e. COVID-19, sexual and reproductive health among others. These inquiries were either remotely resolved or referred and followed for outcomes.

Job title:           Clinical Officer

Reporting to:   Clinical Manager

Duty Station:   Uganda.

Job purpose

The Clinical Officer will offer first line response to users’ inquiries across the telehealth platforms and physical avenues for the purpose of health/wellness promotion and guidance. The role will also include; content development, user engagement data collection and reporting.

Duties and responsibilities

• Supporting users to meet their health information needs via voice call interactions in a timely, articulate, effective and compassionate way.
• Accurately and completely recording every user’s information into the Electronic Medical Record System.
• Attending to clients scheduled for physical examination at the teleclinics.
• Following up users to confirm resolution of inquiry and seek feedback on user experience for quality improvement.
• Handling minor surgical procedures and family planning procedures at the teleclinic.
• Take part in any extension field work that may be attached to the activities of various projects that Rocket Health will engage in from time to time including but not limited to Laboratory sample pick-ups, pharmacy/medicine delivery services and manning the teleclinics.
• Submission of shift and monthly reports as required by the Clinical Services Manager
• Participate in departmental and staff meetings and contribute to the general improved productivity of self and company.
• Mobile Health Content Development
• Digital Health Research
• Field based outreaches and activities.
• Continuous Medical Education
• Telehealth Quality Management
• To perform any other appropriate tasks assigned from time to time related to the position.
• Qualifications and Experience
• Diploma in Clinical Medicine/Orthopedic/Pharmacy.
• Must be registered with the AHPC and hold a valid practicing license.
• Minimum 1 years’ experience working in a clinical role.

Job Skills and person specification

• Must have a good clinical acumen.
• Proficiency with computers and technology – the person should be adept at typing, Microsoft Office products, email, social media, and search tools.
• High standards of ethics and confidentiality to handle sensitive information and able to follow policies and procedures.
• Ability to ride a motorcycle will be added advantage
• A sound knowledge of telephone etiquette
• Excellent interpersonal, written and oral communication skills
• Ability to exercise good judgment and proactivity.
• Ability to carry out minor surgical procedures.
• Conversant with all family planning techniques.
• High level of motivation to accomplish tasks within the required time frame
• Ability to work well as part of a team
• Attention to detail

Values

• Team player
• Integrity
• Customer service
• Quality
• Innovation

Deadline:  31st March 2022

Apply HERE

Job title:          Pharmacy Technician

Reporting to:   Pharmacist

Duty Station:   Uganda.

Job purpose

The Pharmacy Technician will be responsible for filling prescriptions from the doctors and delivery of medicines to clients to their specific locations.

The technician will work together with the pharmacist and clinical team to ensure that the right medicines in their right doses are delivered to clients in their right conditions while ensuring excellent customer care.

Duties and responsibilities

• Fill prescriptions from the Doctors and any other prescriptions received at the pharmacy.
• Deliver Medicines and other off the counter items as prescribed or requested by the clients exactly adhering to the laid out Standard Operating Procedures.
• To provide drug information to patients upon delivery in order to improve better understanding of the medication and improve adherence.
• To document and maintain dispensing records.
• Participate in periodic physical stock counts to reconcile physical stock and the electronic records.
• Maintain stock inventory records of all medicines and items in the pharmacy by completing daily records.
• Delivering excellent customer service as a resource for patient information and strengthening the relationship between clients and Rocket Health.
• Take up any other roles as assigned by the pharmacist

Qualifications and experience

• A diploma in Pharmacy/nursing
• Minimum of 2 years working experience in a dispensing role.
• Good understanding of electronic point of sale and inventory electronic systems.
• Must be registered and hold a valid current Allied health professional council practicing license

Job Skills & person Specifications

• Good Pharmacy and dispensing skills.
• Excellent communication skills in fluent English.
• Ability to follow instructions and with keen attention to detail.
• Flexible with the ability to work in changing environments.
• High levels of organization and concentration.
• Good grasp of computer skills.
• Competence and ability to ride a motorcycle is an added advantage 

VALUES:

• Honesty and Integrity
• Customer service
• Quality
• Innovation

Deadline:  31st March 2022

Apply HERE

Job title:           Laboratory Technician

Reporting to:   Laboratory Manager

Duty Station:   Uganda.

Job purpose

The laboratory technician will be responsible for collection of blood and other test specimens as requested by the doctors and clinicians. The technician will work closely with the lab supervisor to ensure the client specimens are collected and delivered to the lab properly while maintaining specimen integrity. The technician will also deliver excellent customer service acting as a resource for patient information and strengthen the relationship between the clients and The Medical Concierge Group.

Duties and responsibilities

• To utilize high quality technical skills to accurately collect and label test specimens exactly as outlined in each clinic requisition as guided by the standard operating procedures
• Identify the most technically appropriate method for obtaining specimens with regards to the different categories of clients ranging from pediatric to geriatric while causing minimal discomfort.
• Process and prepare collected specimens for laboratory testing. Perform precise and accurate rapid screening procedures where applicable as directed by the standard operating procedures.
• Ensure all collected test specimens are packaged well, delivered to the Lab and timely results received by the doctors at the Rocket Health call center.
• Demonstrate excellent customer service as an ambassador of the company in the community.
• Provide good feedback from the Rocket Health client community via customer interactions to enable lab management to carry out strategic planning.
• Participate in and support all Rocket Health Lab quality assurance and quality improvement programs.
• Assist the laboratory supervisor in the compilation of data for the laboratory’s monthly reports
• Perform any other related task that may be assigned

Qualifications and Experience

• A minimum of a credit score in math and English at UCE.
• A diploma or higher in a medical laboratory science field.
• Minimum of 3 years working experience in a busy clinical or medical research laboratory
• Must be registered and hold a valid current Allied health professional council practicing license.
• Experience in fieldwork is an added advantage.

Job Skills and person specification

• Excellent phlebotomy skills following good clinical laboratory practice (GCLP) guidelines.
• Excellent communication skills in fluent English.
• Ability to follow instructions and with keen attention to detail.
• Ability to work well individually and within a team.
• Flexible with the ability to work well under pressure and in changing environments.
• High levels of organization and concentration.
• Good grasp of computer skills.
• Competence in motorcycle riding is a must

Values

• Honesty and Integrity
• Customer service
• Quality
• Team Work
• Innovation

Deadline:  31st March 2022

Apply HERE