U-Report, in partnership with UNICEF

The U-report social connection text messaging platform was created by UNICEF as a way to help young Ugandans engage on issues that are relevant and pressing to them and provide bi-directional communication between youth and Members of Parliament. By February 2016, U-report had 278 000 active users. Of the multiple interactions on the U-report platform, it was found that 60 – 70% of interactions were health related.

TMCG has been working in partnership with the UNICEF U-report team to provide U-reporters with free healthcare consultations delivered straight to their mobile phones. All incoming questions to U-report automatically get scanned for health-related keywords. These questions immediately get responded to by the qualified team of health professionals of TMCG. In a recent polio campaign organised by UNICEF, U-report was used to check immunization coverage.

Communities were able to direct any questions or concerns about immunization directly to TMCG and over 3 days more than 5,000 messages were received.

World Vision Uganda

The USAID/Uganda HIV/Health Initiatives in Workplaces Activity (HIWA) is a 5 year and 15million USD program. This is a national program implemented in Uganda by World Vision Inc in partnership with The Medical Concierge Group (TMCG) as the mHealth lead organisation.The goal of the Activity is to improve the health of the members of the Uganda Police Force, Private Security Guards, Uganda Wildlife Authority, and selected hotels.

The benchmarks for the achievement of this goal will be a demonstrable reduction in the incidence of HIV and AIDS and other communicable diseases and improved quality of care for those infected or affected. In order to achieve the desired goal and purpose, the activities are designed to meet three intermediate results, namely increased availability and access to comprehensive HIV and AIDS and health services, improved quality of HIV and AIDS and other health services, increased uptake and utilisation of HIV and AIDS and other health services.

Indigo Trust UK partnership

The Indigo Trust is a UK based grant making foundation that funds technology-driven projects to bring about social change, largely in African countries. The Trust focuses mainly on innovation, transparency and citizen empowerment.

Since 2014 Indigo trust has been in partnership with TMCG to provide mobile health services to students in Ugandan universities. This has had tremendous improvement in the health seeking behaviour of these youths using social media platforms like Facebook, Twitter and Whatsapp.

GSMA and International Livestock Research Institute (ILRI)

The nutrition initiative was launched in September 2013. This 8-country initiative aims to improve the health of at least 0.5 million people by 2016, rising to 1 million by 2018 by developing and disseminating information on best nutrition practices.

TMCG is the East African nutrition content development partner. This work involves developing and managing various themes and categories of new media nutrition content that are disseminated to the target beneficiaries for behavioral change and impact.

Center for Health, Human Rights and Development (CEHURD) Uganda

The Center for Health, Human Rights and Development (CEHURD) is an indigenous, non-profit, research and advocacy organization with a vision to promote realisation of social justice and human rights in Uganda and the East African Region. CEHURD and TMCG collaborate in areas of health rights advocacy and empowerment on the part of CEHURD and in medical and health information service provision on the part of TMCG.

This partnership is aimed at providing comprehensive support on Patient rights advocacy, health rights empowerment and referral to appropriate health related services.

Communication for Development Foundation (CDFU)

CDFU is a Ugandan based Non-Governmental Organization (NGO) that was established in 2002. The organization was formed as a response towards bridging the gap for provision of fully fledged Behaviour Change Communication (BCC) services for different audiences in the country.

CDFU operates a toll – free Hotline that provides reliable, anonymous and non-judgmental service for callers seeking information, counselling and referral for HIV&AIDS, sexual and reproductive health, Gender Based Violence (GBV), malaria, nutrition, alcohol abuse and leadership and accountability.

The goal of the Partnership is to mutually work together in order to provide comprehensive medical, counselling and referral services to the public. CDFU refers clients who need professional medical consultation to the TMCG Call Centre. On the other hand, TMCG refers clients who need professional counselling to the CDFU toll-free Hotline.

Provision of Tele-Consultation for UNICEF EMCT Project in Karamoja

On September 16th 2013,UNICEF launched a project to provide Tele-Consultations between a doctor and health workers in Moroto district. This exercise is part of a larger project by UNICEF and Organization of African First Ladies against AIDS (OAFLA) and is aimed at the elimination of new HIV infections among newborn children.

The Medical Concierge Group, through its already established call centre, provided the trial for the Tele-Consultation. This was hugely successfully and UNICEF is in the process of acquiring 40 mobistations (these are mobile gadgets fitted with solar chargers, battery, a laptop, USB modems etc) for health workers in the Karamoja region to enable them consult with TMCG doctors whenever necessary using both voice and video capabilities (over skype,Bistri etc).

University Health Clubs

TMCG has partnered with four university health clubs to jointly work on providing digital health solutions to the health challenges plaguing the young yet technology savvy students. The partnership includes 4 of the largest public and private universities in Uganda- Makerere university health club, Uganda Christian University health club, Kampala International University health club and Nkumba university.

Breeze pharmacy

This partnership with a private retailing pharmacy was established to set the foundation for a home delivery service of medicines among patients with chronic illnesses like Diabetes and Hypertension. Through the vast call centre interactions, interest for home based care from various parties has driven our team to start this service. Breeze pharmacy, a registered pharma business, will be the supplier of the medicines and TMCG manages the delivery details to the clients who need the services.

CHAIN and Text To change Patient safety campaign

Promoting medication Safety through/using SMS media: In partnership with Text to Change ,The Medical Concierge Group recently came up with relevant health content for an SMS campaign aimed at promoting medication safety among patients. This campaign reached thousands of patients through patient groups, Village Health Teams (VHTs), health centres and medical personnel.

Community Health and Information Network (CHAIN) Uganda,continues to work with other stakeholders including the National Drug Authority (NDA),to ensure that this information reaches all concerned members of the general public.